StorSafe® Self Storage FAQs
What is Self Storage and How Does It Work?
What is self storage?
Self storage is a service that helps individuals and businesses securely store belongings. StorSafe® Self Storage offers a variety of unit sizes and amenities, allowing customers to find the perfect space for their needs. You can access your belongings at any time and move them in or out at your convenience.
How do I know what size I need?
Check our storage unit size guide to review available unit dimensions. If you’re unsure, call us at 888.952.STOR and our team will help you select the best fit for your needs.
Do I need a lock for my unit?
Yes, a lock is required, which you can purchase from us during move-in.
Do your storage units have pest control?
Yes, each facility has scheduled pest control visits to help keep your belongings safe from pests and rodents.
When is rent due?
Rent is due on the 1st of each month. Late payments may incur fees.
What payment methods do you accept?
We are a cashless establishment and accept ACH/electronic checks, as well as Visa, MasterCard, American Express, and Discover. Pay online via our customer portal.
Security, Access, and Insurance
When can I access my storage unit?
StorSafe® offers 24/7 access at secure locations, 365 days a year.
Do I need insurance?
Insurance is required if you don’t already have a homeowners or renters policy covering your stored items. We offer SafeLease Protect Plans for added protection.
Do I need a valid ID to rent?
Yes, a state-issued ID, driver’s license, passport, or military ID is required.
What is an administrative fee?
This one-time fee covers processing your paperwork at the lease signing.
Are dollies or moving carts provided?
Many locations provide carts. Contact us at 888.952.STOR to confirm availability at your facility.
How do I know if I need a climate-controlled unit?
Climate control maintains a temperature range of 55–80°F, ideal for storing electronics, antiques, furniture, clothing, books, and musical instruments. Learn more here.
Storing, Moving Out, and Restrictions
What can I not store?
Hazardous or flammable materials, explosives, food, or containers that hold perishable items, toxic materials, controlled substances, and living or dead organisms are prohibited. Call 888.952.STOR for clarification.
Can I store a motorcycle or a car?
Yes. StorSafe® offers units and locations for vehicle storage. Check our locations for details.
What’s the move-out process?
Provide at least 10 days’ written notice via our contact page. On move-out day, ensure your unit is empty, your lock is removed, and send a picture of your cleared unit.
What happens if I leave items behind?
Items left after move-out or non-payment may be subject to auction. Past-due fees may continue until the unit is cleared or sold.
Still have questions?
Contact our self storage experts for help with packing, storing, or moving. We also provide covered RV/boat parking, truck rentals, moving boxes, and more. Contact us today by phone, email, or in person to get started!
